{ "id": 9446, "date": "2025-06-05T08:26:58", "date_gmt": "2025-06-05T14:26:58", "guid": { "rendered": "https:\/\/cnet.co.cr\/?page_id=9446" }, "modified": "2026-04-06T15:39:25", "modified_gmt": "2026-04-06T21:39:25", "slug": "technical-support", "status": "publish", "type": "page", "link": "https:\/\/cnet.co.cr\/en\/technical-support\/", "title": { "rendered": "Technical support" }, "content": { "rendered": "
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Technical support\n\n\n\n\n\n\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Solutions to problems with immediate response time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Technical support\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Understanding that companies require fast and efficient responses, we have a dedicated technical support team ready to resolve any issues you may encounter, with response times tailored to your company\u2019s specific needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Equipment Maintenance<\/span><\/path><\/svg><\/div>
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CNET Technology Systems offers a scheduled and comprehensive on-site equipment maintenance service. Based on each manufacturer’s best practices, we perform both hardware cleaning and software maintenance, extending the lifespan of your equipment and reducing the likelihood of failures.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Infrastructure Management<\/span><\/path><\/svg><\/div>

We offer you access to our cloud service management NOC, which provides continuous support and change control for your virtual equipment at all times.<\/p><\/div>\n\t\t\t\t\t<\/div>

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CNET Technology Systems offers a wide range of consulting services focused on addressing the real needs of organizations. Our goal is to position IT service platforms as strategic assets that support the core operations of each business. Below is a brief overview of the services offered by our consulting division. <\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Network and Security<\/span><\/path><\/svg><\/div>

We offer a complete range of security and network services to ensure safe and efficient operations for your business. Our security solutions include antivirus and anti-spyware tools, endpoint protection, and Symantec-based systems. We also provide perimeter protection and Network Access Protection (NAP) for controlled and secure access. Additionally, we implement remediation networks to isolate and resolve potential threats. In terms of logical network services, we handle the implementation and configuration of DNS and DHCP, as well as the deployment, configuration, and management of MikroTik devices. <\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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CNET Technology Systems provides a scheduled and comprehensive on-site equipment maintenance service. Following the best practices recommended by each manufacturer, we perform thorough hardware cleaning and software maintenance, helping to extend the lifespan of your equipment and reduce system failures.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Cloud Server Services<\/span><\/path><\/svg><\/div>

Our Cloud Server solution offers 24\/7\/365 availability with unlimited usage, free setup, and round-the-clock technical support. All plans include geo-redundancy across data centers in the USA, Canada, Germany, Spain, and the UK, ensuring 99.9% uptime.<\/p>\n

Each server includes unlimited bandwidth at 400 MB\/s, dedicated public IP, and SSD storage (up to 500 GB), with scalable resources up to 16 CPU cores and 128 GB RAM\u2014adjustable in real time without downtime.<\/p>\n

Services include active monitoring via SpyMoon, automatic hot backups (100 GB included), load balancing with multiple IPs, and secure VPN (site-to-site or site-to-client) at no extra cost. Daily backups and specialized Microsoft support are also included.<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Identity and Access Management<\/span><\/path><\/svg><\/div>

We implement and optimize directory services using Windows Server 2016, including migrations to the latest Active Directory version, directory cleanup, DNS tuning, and group policy configuration tailored to your organization’s needs.<\/p>\n

We also provide data protection solutions such as digital certificates (PKI), file encryption, secure email (with digital signature and encryption), and protected websites. Additional services include Active Directory Rights Management Services (AD RMS) and identity federation with AD Federation Services (AD FS).<\/p><\/div>\n\t\t\t\t\t<\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Data Protection and Recovery<\/span><\/path><\/svg><\/div>

We implement Microsoft System Center Data Protection Manager (SCDPM) for secure data backups and recovery. Our service includes installation, configuration, and the design of backup and recovery plans following best practices, ensuring optimal protection and continuity for your business data.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our Packages\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\tPhysical Cleaning\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
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\n <\/path><\/svg> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t
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\n <\/path><\/svg> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t
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\n <\/path><\/svg> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t \t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\tCorrective Maintenance (Machine Formatting)\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
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\n <\/path><\/svg> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t
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\n <\/path><\/svg> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t \t\t\t <\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t \t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>", "protected": false }, "excerpt": { "rendered": "

Technical support Solutions to problems with immediate response time. Technical support Solutions to problems with immediate response time. Technical support Understanding that companies require fast and efficient responses, we have a dedicated technical support team ready to resolve any issues you may encounter, with response times tailored to your company\u2019s specific needs. Equipment Maintenance CNET […]<\/p>", "protected": false }, "author": 1, "featured_media": 3869, "parent": 0, "menu_order": 0, "comment_status": "closed", "ping_status": "closed", "template": "", "meta": { "_eb_attr": "", "footnotes": "" }, "class_list": [ "post-9446", "page", "type-page", "status-publish", "has-post-thumbnail", "hentry" ], "acf": [], "_links": { "self": [ { "href": "https:\/\/cnet.co.cr\/en\/wp-json\/wp\/v2\/pages\/9446", "targetHints": { "allow": [ "GET" ] } } ], "collection": [ { "href": "https:\/\/cnet.co.cr\/en\/wp-json\/wp\/v2\/pages" } ], "about": [ { "href": "https:\/\/cnet.co.cr\/en\/wp-json\/wp\/v2\/types\/page" } ], "author": [ { "embeddable": true, "href": "https:\/\/cnet.co.cr\/en\/wp-json\/wp\/v2\/users\/1" } ], "replies": [ { "embeddable": true, "href": "https:\/\/cnet.co.cr\/en\/wp-json\/wp\/v2\/comments?post=9446" } ], "version-history": [ { "count": 0, "href": "https:\/\/cnet.co.cr\/en\/wp-json\/wp\/v2\/pages\/9446\/revisions" } ], "wp:featuredmedia": [ { "embeddable": true, "href": "https:\/\/cnet.co.cr\/en\/wp-json\/wp\/v2\/media\/3869" } ], "wp:attachment": [ { "href": "https:\/\/cnet.co.cr\/en\/wp-json\/wp\/v2\/media?parent=9446" } ], "curies": [ { "name": "wp", "href": "https:\/\/api.w.org\/{rel}", "templated": true } ] } }